My turn to jump on for a Trident Loan debrief.
I was matched up with Jon and his teammate Lisa. They are rockstars. My bride and I had the pleasure of making this purchase while PCSing from Eastern Europe to the Florida panhandle...during hurricane season. On top of that, my bride and kids got here about two weeks ahead of me. Before I hit CONUS, we went through the entire loan approval, house selection, rate lock, and initiated closing.
Team Trident got us a fantastic rate (better than some other major banking/loan companies by .5% in our specific case), and were up front and completely transparent with the entire process. Jon and Lisa were apparently on the job 24/7 because I was getting updates as soon as they were available. As mentioned before, the housing market regulations now require a metric ton of paperwork. Thankfully Lisa is a level 74 ninja master at that stuff, and we were able to digitally sign everything.
Taking it a step further, Marty, Jon, and Lisa made it clear that they understand the unique situation of pilots going through the transition to the airlines. In fact, some on their team are doing exactly that right now. They understand our earning potential, and reassured us that the temporary drop in paycheck due to the job change would not jeopardize our financial status for the loan.
All told, team trident is populated with honest, extremely hardworking individuals who are diligent in making the home loan process as transparent and painless as possible. On top of that, Jon and Lisa went out of their way to answer any questions we had in language we could understand, and made sure that our family got settle into the local areas as smoothly as possible. These are some great friendships that we've started.
Trident is fantastic and we'll definitely be bring them any business we have in the future.
Outstanding work Team Trident!
With our sincerest gratitude,
FourFans and family.