This so much.
Me via my Col, "Hey, there's this big new service migration coming week after next. The 4-star promised the other 4-star we'd get it done. The ticket's been in for a couple of weeks now with no action. Sq/Commander X, can you look into it and make sure it moves along so we're not wrangling Amn on a Sat to get it done. It is planned for XX May XX." CC'd whole chain for vis.
Nothing for 4 days, so we pinged saying this was coming <a week.
Commander X, "We've got to make sure it goes through our ad hoc process, did I mention we're undermanned?"
"Right, but...you know, 4-stars, high-vis...you're a Commander. We've made Amn jump through their ass before, and we're trying to avoid that. Can you give me a ETA of when it'll get done"
"Ops Grp" CD, "Well, you can raise the priority on it and that'll move it through the log-jam. I'll get you a POC. What's the due date, we aren't tracking it?"
Call "Ops Group" 5 hours later since we've had no comms. CC, CD, Sq/CC all gone TDY/Leave. Talk to the civ "deputy" who "Doesn't work the ops side of the house." Goes on and on about how the new contract is going to take care of all these tickets in the future, and we need to plan them better, etc.
Sq DO shoots me an email telling me we need to prioritize their work for them, that they've had this ticket for a week, but weren't doing anything because it's a "project" and they don't work those unless tasked. Once it's tasked, then they'll start planning, but won't start planning now. Also, they guy they need to do it won't be in for the rest of the week, so we have to figure something else out. Accused my Col of Bro-netting the tickets to get done.
I will not be taking the bonus, because I will not serve under these monkeys.