That sounds poorly handled compared to our wing. The only thing we had to wait on was the JPAS EAL for vault access. Everything else was good, and they were ready to work day 1. In fact, in one day my contractor learned what our LT struggled 6 months with.
We have two scheduling, one training, and one stan/eval for the squadron through a different company, and they’re all outperforming expectations.
I’m not the POC who has answers, but providing a data point that it can work with less hassle. I can figure out who our point man was, if needed.