Not surprising, I recently renewed my 03 FFL (C&R) and it was a circus.  First, the ATF lost my paperwork; then I got ahold of the examiner and was told I could email it to him.  I did and didn't hear anything for a couple of days, so I emailed him to make sure he got it.  He claims he didn't, so I resent it to the same email address and this time he got it. 
  
While we were on the phone and he was looking up my account, he mumbled something about a disorderly conduct charge in 1983.  I was "WTF?!?" as I was stationed in the UK at the time and while I was involved in some shenanigans, I was never formally charged for any of it.  He responded he was looking at someone else's account, which makes me wonder who else has got my same FFL or SSN?!? 
  
I remained courteous and respectful the entire time, but I was tempted to go off on the guy.  Honestly, this is all this particular office does.  I wondered if they were staffed by former USAF MPF or Finance personnel! 
  
And the kicker, while they lost my original paperwork; they did manage to deposit my payment! 
  
Cheers!  M2