eyedi

Congressman, I have a DFAS SBP issue. Hubby ( deceased in 2013 0-6 pilot) and I started paying into SBP in 1997. He died. It took me six months to begin SBP for minor children (2...during a gov shut down). Went smooth for 1.5 years then both got overpaid one month. I paid $650 back on 13 yo. Oldest cropped below full-time in college a few semesters but ultimately should have been reinstated. DFAS owes her about $10,905 ( plus the 5% they want to screw her out of for their bad record keeping) instead she got reported to collections and couldn’t even get a tuition loan. Youngest daughter became eligible for the entire monthly entitlement. ( oldest got married). DFAS 1099 claimed they overpaid by some exorbitant amount they pulled out of the air so I asked for an audit and to correct the bogus 1099. Right now, DFAS owes my youngest over $85,000 as they stopped her Annitant pay in late 2015. I got a congressman in AR to look into this early 2016 and that made it worse as DFAS marked my then 14 yo as Married on My Pay. I’ve called them every month or two since Dec 2015 and it’s like banging my head on a wall. When I was active duty or in the Air Guard, I never had problems with pay. This is my “ only Child Support”. This has been in an “ escalated Status” for the past 1.5 years now. I’ve learned to ask for a Tier 2 Annutant representative when I call DFAS, then wait on hold for an hour only to be fed a bunch of lies. Might as well be getting answers from Sarah sanders. Useless. My QUESTION now is should I CALL UP MY CONGRESSMAN AGAIN or should I FILE AN IG COMPLAINT. PS. The volunteer for the retirees on base can’t help either...I’ve asked.