[VA Loans]

So, I previously posted on my unexpected disappointment with NBKC. Now, I must admit that was perhaps a bit premature. The day after my less than pleasant interaction with Dan, I received a call from Kirby Hinton, Dan's manager, to smooth things over. Long story short, I think Dan was just having a bad day, something I can relate to considering I had a "bad decade" until my VSP package was approved in 2014 (this is where I would insert a gif or emoji if I had 3 hours to figure it how to do such a thing).  Since then, Dan has been great and even emailed me while skiing in Aspen. He's awesome, I'm eating crow.

 

[VA Loans]

Just got off the phone with Dan Steinbrink of NBKC and he had a very tough time explaining the mysterious $890 fee for an "appraisal waiver".  I never requested a waiver and this fee was not on either of the HUD-1 statements I received. He also refused to put the lender credit he promised on any of the mortgage paperwork. Very shady. This is so disappointing because I had a good experience with NBKC in the past. I guess all good things come to an end.