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HelloHello

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Everything posted by HelloHello

  1. So, I previously posted on my unexpected disappointment with NBKC. Now, I must admit that was perhaps a bit premature. The day after my less than pleasant interaction with Dan, I received a call from Kirby Hinton, Dan's manager, to smooth things over. Long story short, I think Dan was just having a bad day, something I can relate to considering I had a "bad decade" until my VSP package was approved in 2014 (this is where I would insert a gif or emoji if I had 3 hours to figure it how to do such a thing). Since then, Dan has been great and even emailed me while skiing in Aspen. He's awesome, I'm eating crow.
  2. Just got off the phone with Dan Steinbrink of NBKC and he had a very tough time explaining the mysterious $890 fee for an "appraisal waiver". I never requested a waiver and this fee was not on either of the HUD-1 statements I received. He also refused to put the lender credit he promised on any of the mortgage paperwork. Very shady. This is so disappointing because I had a good experience with NBKC in the past. I guess all good things come to an end.
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