Long time lurker, first time poster. I recently closed on a house in Northwest Florida and wanted to give my experience with Trident. First off, Trident and Jon were great from start to finish. When I first called letting them know that I was in the market for a house, they immediately set me up with Jon and he was alway there to answer my questions. As a first time homebuyer, I had no idea what the process entailed and Jon did a great job explaining all of the dumb questions I had (I had a lot). It didn't matter if I called/texted during the day or at night, Jon was really good at responding quickly which made it seem like I was working with a long time friend and not some random person. Jon gave me a great rate and even when we ended up having some shenanigans with the closing date and the rate lock, Jon offered to pay a 1 day extension on my rate lock at no cost to me. They also sweetened the deal by paying the appraisal fee and gave me some great advice in order to lower my closing costs.
To be honest, I didn't do much research on other lenders since Trident had received so many positive reviews on this forum and I felt that I'd probably be in good hands going with them. My expectations were completely validated and I will absolutely go back to Trident whenever we end up buying again. Although I mainly worked with Jon, Lisa and Bri were also great to work with and I'm sure that would apply to everyone else on the Trident team. With that being said, Jon also recommended Serena (retired Air Force and forum member) as a realtor and she was amazing. If you are ever thinking of buying a house in Hurby/Eglin area, you should definitely reach out to Serena. This was our first time working with a realtor so I have nothing else to compare her by but she far exceeded all of our expectations. Just like Jon, she worked day and night to ensure that everything went smoothly and gave us great advice throughout the entire process. Jon, the Trident team, and Serena, we can't thank you guys enough for all of the hard work you put in to make this process go about as smoothly as we could have hoped for. Thanks for everything!
