This is the review I sent to the Kansas City Bank Supervisor for Dave Devine. I am inherently lazy so I just cut and pasted what I wrote because it speak volumes about my experience with Kansas City. Forget USAA and try him out...I closed for $.54 on a $395k purchase. I'm not kidding...USAA was going to charge me $7,000 for the exact same loan. No tricks, no gimmicks...USAA is dead in the water. I put his contact info at the bottom.
"I rarely write supervisors to inform them of customer service issues, but in this case I feel very strongly about it. Most people only acknowledge the negative experience, but I want to tell you about a positive experience we had with Dave Devine.
First of all, Dave is the consummate professional, extremely thorough and has the positive customer experience nailed! We refinanced two houses through Dave and had a very positive experience. He worked tirelessly to get our loans approved and kept us informed along the way. We never had to worry about what documents Dave needed or the status of our loan because Dave was letting us know as soon as something changed.
However, that is not the experience I want to share with you. My wife and I applied for a loan for a new home purchase in Tucson with USAA. We have been banking with USAA for 20 years and made the mistake of going to them for the loan. Long story short, USAA denied our loan one day prior to closing because they believed that I was out of the country too much to qualify the house as my primary residence. I immediately called Dave in a panic and Dave said (and I quote), "Don't worry about it, we'll get it done." That is all he had to say...he closed the loan in 15 working days and saved the day (not to mention our house!). Not only is Dave highly qualified at this job, he has the unique ability to establish a rapport with his clients which is very rare. On more than one occasion I found myself talking to Dave about golf and Kansas City. Dave will always have a place to crash for the night in Tucson should he need it....Dave is that kind of guy. After 13 years in the Army and leading a company of 110 Soldiers, I understand a little about leadership and people. Dave is definitely the kind of guy you want representing Kansas City Bank...I referred five clients to Dave not because I cared about those guys refinancing their homes, but because I wanted Dave to get the business and make him that much more successful. Take care of Dave...and hire more guys like him. You cannot go wrong."
David Devine
National Bank Of Kansas City
Mortgage Lending Consultant
10700 Nall Avenue | Overland Park, KS 66211
NMLS ID# 420796
Direct: 913-383-6417
E- Fax: 913-499-4520